1. Refund Policy:
   • Customers may be eligible for a refund if they meet certain criteria, such as returning the item within a specified period of time (e.g., 30 days) and providing proof of purchase.
   • Refunds may be issued in the original form of payment or as store credit, depending on the customer’s preference and the store’s policy.
   • Some items may be non-refundable, such as perishable goods, intimate apparel, or personalized/customized items.
   • The refund process may take a certain amount of time to complete, depending on factors such as payment method and return verification.
2. Return Policy:
   • Customers may be allowed to return items within a specified period (e.g., 30 days) from the date of purchase.
   • Items must be in their original condition, unused, and with all original tags and packaging intact.
   • Certain items may be non-returnable for hygiene or safety reasons, such as opened cosmetics or software.
   • The customer may be responsible for any return shipping costs, unless the return is due to an error on the part of the store (e.g., wrong item shipped).
   • Returns may be processed for a refund, exchange, or store credit, depending on the customer’s preference and the store’s policy.
3. Exceptions and Conditions:
   • Clearance or sale items may have different return or refund policies, such as being final sale or eligible for store credit only.
   • Some items may have specific warranty or guarantee terms that override the general refund and return policy.
   • The store may reserve the right to refuse returns or refunds if the item is damaged due to misuse, neglect, or unauthorized alteration.
4. Procedure:
   • Customers should contact customer support or follow the instructions provided by the store to initiate a return or refund.
   • Proof of purchase, such as a receipt or order confirmation, may be required.
   • The store may provide a return shipping label or instructions on how to return the item.